UBIX: a web application acting as a project management system, made available to professionals by UBITIK.

UBITIK: the company that owns the UBIX application.

A French simplified joint-stock company (SAS) with share capital of €10 000, registered with the Aix-en-Provence Trade and Companies Register under number 753 772 755 00017 – NAF code : 6312Z, 849 bis avenue Jean-Moulin, 13480 Cabriès, France.

Partner: refers to the company that purchases UBIX licences or uses UBIX.

User: refers to any individual duly authorised by the Partner or UBITIK to use UBIX.

Project Licence: a licence to use UBIX on a given project.

These general terms and conditions apply to all services provided by UBITIK to its Partners. Ordering licences through the application constitutes the Partner's unreserved acceptance of these General Terms and Conditions; the Partner states and acknowledges having read them before committing and consequently waives the right to rely on any conflicting document.

The rates applicable to UBIX-SOFTWARE services are those displayed on the website or in the application at the time of subscription.

Unless stated otherwise, all prices are expressed in euros excluding tax (VAT excluded).

Partners unable to complete their subscription directly online may submit a quote request or contact UBIX.

UBIX will then contact the Partner to collect the information required for subscription and billing, including their professional and billing details.

Any applicable taxes, including Value Added Tax (VAT), are determined based on the information provided by the Partner, particularly their billing address, country of establishment, and, where applicable, their tax status and EU VAT number.

The Partner undertakes to provide accurate, complete, and up-to-date billing information. The Partner remains responsible for the accuracy of the information provided during subscription and throughout the duration of their subscription.

The total amount due, including applicable taxes where relevant, is communicated to the Partner before the final confirmation of their subscription or, when direct online subscription is unavailable, before the approval of the quote or corresponding commercial proposal.

The Partner shall in particular ensure the confidentiality of its login credentials.

The Partner undertakes to notify UBITIK without delay of any compromise of its login credentials.

Unless refused in writing, the Partner is deemed to agree to be included among UBITIK's Partner references.

UBITIK endeavours to allow access to the application 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond UBITIK's control, and subject to any outages and maintenance work required for the proper functioning of the site and services.

The solution is provided with a commitment of 99.5% annual availability, measured over business hours, excluding cases of force majeure, third-party network failures, or actions by the Client.

UBITIK cannot be held liable in the event that access to the application is not possible. In addition, UBITIK may temporarily interrupt the application for maintenance purposes, which it will endeavour to carry out within the shortest possible time and outside peak hours. Such interruptions may nevertheless occur at any time without notice, with no right to compensation. The Partner acknowledges and accepts that UBITIK shall not be liable for such interruptions, nor for any resulting consequences for the user or any third party.

Incidents are classified into three levels of criticality, based on their actual impact on the use of the solution.

These timeframes are best-effort commitments, not obligations of result. They may be adjusted depending on the complexity or origin of the incident.

The Client must submit their request via email, chat or phone, providing a clear description, screenshots or logs, and a reference contact. No request received through unauthorised channels will be taken into account within the SLA timeframes.

SLA commitments do not apply:

• • In the event of non-compliant use of the service or unauthorised modification by the Client.
• • In the event of third-party system failure (e.g. browsers, third-party cloud services, hosting provider).
• • In the event of an incident arising from a custom configuration not approved by the client.
• • Outside the defined support hours.

At the end of the business relationship, UBITIK reserves the right to restrict the Partner's access to certain critical functions only, with the Partner nonetheless retaining access to all of its clients' data, including data exports.

In the event of non-compliance by either party with its obligations under these terms, the service may be terminated at the discretion of the aggrieved party.

It is expressly agreed that such termination shall take place automatically, without formal notice or the completion of any formalities.

UBITIK may amend the general terms and conditions at any time. Any use of the site after such an amendment shall be deemed to constitute acknowledgement of the amended terms and conditions.

UBIX is a trademark. UBITIK is the exclusive holder of the intellectual property rights relating to the application. Accordingly, the user undertakes not to use or misappropriate, in any way or form whatsoever, all or part of the elements comprising the application, including in particular the text, forms, names, acronyms, logos, graphics, illustrations, or any other form of distinctive design. Any breach of this rule or any unauthorised use of the site constitutes an infringement punishable under Articles L.335-2 et seq. of the French Intellectual Property Code and renders the user liable within the meaning of Articles L.713-2 and L.713-3 of the French Intellectual Property Code.